Refund Policy

1.Overview

Prospect Flow AI is a subscription-based SaaS platform that provides AI-powered prospecting, lead generation, and sales productivity tools to individuals and teams.

This Refund Policy explains when refunds may be issued for payments made to Prospect Flow AI. By purchasing a subscription or any paid plan, you confirm that you have read, understood, and agree to this Refund Policy.

2.Subscription Payments

All subscription fees are billed in advance for the applicable billing period.

Your subscription renews automatically at the end of each billing cycle unless you cancel before the renewal date.

• Subscription fees are billed in advance.
• Payments renew automatically unless cancelled before the next billing cycle.
• You can cancel your subscription at any time from your account settings.
• Cancelling prevents future charges but does not automatically generate a refund for the current period.

3.Free Trial (If Offered)

Where a free trial is made available, no charges are made until the trial period ends.

You may cancel at any point before the trial expires to avoid being billed. If the trial is not cancelled in time, the subscription begins and the applicable fee is charged.

4.Refund Eligibility

Refunds may be considered in the following circumstances:

• A duplicate payment was made.
• A billing error occurred.
• You were charged incorrectly.
• A refund is required by applicable consumer protection laws.

All refund requests are reviewed individually and are not guaranteed.

5.Non-Refundable Situations

Refunds are generally not provided for:

• Change of mind.
• Failure to use the platform.
• Lack of expected business results.
• AI-generated content not meeting expectations.
• User error.
• Forgetting to cancel a subscription.
• Partial subscription periods.

6.Technical Issues

If you experience technical issues that prevent normal use of the platform, please contact our support team as soon as possible.

Prospect Flow AI will make reasonable efforts to investigate and resolve technical issues before any refund is considered.

7.Chargebacks

Initiating an unnecessary chargeback without first contacting our support team may result in:

• Temporary account suspension.
• Permanent account termination.
• Restriction of future access to the platform.

We ask that you always contact support first so we can resolve the issue directly.

8.How to Request a Refund

To request a refund, email support@prospectflowai.app and include the following information:

• Full name.
• Account email address.
• Date of payment.
• Payment reference or invoice number.
• Reason for requesting a refund.

Refund requests are typically reviewed within 5–10 business days.

9.Approved Refunds

Approved refunds are returned using the original payment method used for the purchase.

Processing times depend on your bank or payment provider and may take several business days to appear on your statement.

10.Changes to this Policy

Prospect Flow AI may update this Refund Policy at any time.

The latest version will always be published on this page with an updated revision date. Continued use of the Service after changes are published constitutes acceptance of the updated policy.

11.Contact

If you have questions about this Refund Policy or a specific payment, our support team is happy to help.